FAQ (Frequently Asked Questions)
🌍 ABOUT OUR PRODUCTS
Where do your products come from?
Our products come directly from the Motherland. With roots in Côte d’Ivoire, I travel there every year to personally source products inspired by African beauty traditions.
Are your products natural?
We focus on natural ingredients and traditional African beauty practices. Please check each product description for specific ingredients.
Are your products sourced directly from Africa?
Yes! Our products are sourced directly from Africa and brought to you through our connection to the Motherland.
🧼 PRODUCT QUESTIONS
What is African Black Soap?
A traditional West African cleanser commonly used as part of a natural body-care routine
How do I use African Black Soap?
Wet your skin, lather the soap, gently cleanse, and rinse thoroughly.
How do I use an exfoliating net?
Wet the net, add your cleanser, and gently massage over the body in circular motions.
What is Shea Butter used for?
Shea butter is traditionally used to moisturize and nourish the skin.
What's the difference between Raw & Whipped Shea Butter?
Raw: Rich and natural in texture.
Whipped: Light, creamy, and easy to spread.
📦 ORDERS & SHIPPING
How long does shipping take?
Orders typically arrive within 3–5 business days, depending on your location.
Do you offer local pickup?
Yes! Please contact us through the Contact tab for local pickup instructions.
How do I use an exfoliating net?
Wet the net, add your cleanser, and gently massage over the body in circular motions.
Can I change or cancel my order?
No. Once your order is placed, processing begins immediately. Orders cannot be changed or canceled. Double check before placing your order
↩️ RETURNS & REFUNDS
Do you offer refunds?
No. All sales are final. Please review your order carefully before purchasing.
What if my order arrives damaged or incorrect?
Please contact us at beckylabelleask@gmail.com so we can review your order and assist you.
💌 STILL HAVE QUESTIONS?
We're here to help.
Email: beckylabelleask@gmail.com
Visit our Contact page to reach out to us.
BEAUTIOLOGY
The Study of Beauty.
From the Motherland to you. 🤎